Newsletter 高速鐵路簡訊 . 交通部高速鐵路工程局
「高鐵因應高齡旅客之友善設施及服務」之觀摩
高鐵桃園站無障礙電梯。

行政院公共工程委員會為推動「因應高齡者的生活環境有關公共工程相關技術規範編修計畫」,指定高鐵車站辦理示範觀摩案例,本局隨即商請台灣高鐵公司於104年8月3日上午假高鐵桃園站辦理「高鐵因應高齡旅客之友善設施及服務」觀摩計畫,邀請行政院公共工程委員會、農業委員會、內政部、經濟部、交通部、臺灣鐵路管理局、民用航空局、國道高速公路局、公路總局等單位共同參與。
因應台灣已漸漸邁入高齡社會,行政院公共工程委員會於104年初展開「因應高齡者的生活環境有關公共工程相關技術規範編修計畫」推動作業,考量大型公共工程施工期程長,相關規範應儘早訂定,俾納入公共工程之規劃、設計中,由公部門帶頭做起,發揮示範作用,進而帶動民間企業跟進,以共同營造一個安全、可及、便利、舒適及完善資訊提供的友善高齡者社會及生活環境。鑑於高鐵工程及服務品質優良,廣獲各界好評,經工程會指定由高鐵車站優先辦理示範觀摩。
本次觀摩活動由台灣高鐵公司首先簡報說明,該公司雖未就高鐵因應高齡旅客之友善設施及服務擬訂相關設計規範或服務規章,惟已透過落實法定無障礙設施,並輔以對視/聽力不佳、行動遲緩之高齡者提供各項貼心服務及協助,營造對高齡者友善的乘車環境。隨後一行人至該站實地參訪,由站務人員模擬引導高齡輪椅旅客依進站、購票、搭車動線,沿途解說該公司所提供之高齡旅客友善設施與服務。
最後各單位交流觀摩意見,由工程會許主委俊逸、本局胡局長湘麟、台灣高鐵公司鄭執行長光遠及陳營運長強共同主持,各單位均分享高齡旅客服務設施辦理現況、本次觀摩心得及建議。許主委並期許各單位能提早積極營造高齡者的友善環境,以彰顯我國優質服務特色,並領先國際。本次觀摩活動至中午12時圓滿結束。

For the purpose of establishing the "Regulations of Public Constructions for Elderly-friendly Environment Revision Project", the Public Construction Commission (PCC), Executive Yuan appointed the establishment team to observe the precedent of HSR stations. Therefore, on Aug. 3, 2015, BOHSR invited THSRC to hold a "HSR Elderly-friendly Facilities and Services Demonstration Event". Participants in this training included PCC, Council of Agriculture, MOI, MOEA, MOTC, TRA, Civil Aeronautics Administration, Taiwan Area National Freeway Bureau and Directorate General of Highways.
Since 2015, PCC has embarked on promoting the "Regulations of Public Constructions for Elderly-friendly Environment Revision Project" in response to the aging phenomenon of Taiwan society. With consideration to extended periods of large construction projects, relevant regulations shall be set early on to be able to implement such regulations in the planning and designing stage. With the lead and demonstration of governmental organizations, private companies shall follow and together create a safe, convenient, comfortable and comprehensive environment that is suitable for elders to live in. In view of the excellent quality of HSR construction and services, PCC especially designated the demonstration to be held in a HSR station.
The demonstration event started with a briefing by THSRC indicating that although HSR operational service regulations were not based on an elderly-friendly foundation, they still created an elderly-friendly transportation environment which included barrier-free facilities and kind assistance to elders with visual or hearing impairment or poor mobility. After the briefing, the party continued on the station tour simulating the path where an elder enters the station, buys a ticket and walks to the platform to wait for the train. Along the way, the guide interpreted on the elderly-friendly facilities and services provided by THSRC.
At last, the participating units exchanged opinions regarding the demonstration in the summary discussion hosted by Chairman Chun-Yi Hsu of PPC, Director General Hsiang-Ling Hu, CEO Guan-Yuan Cheng and Chief Operation Officer Chang Chen of THSRC. Topics that were raised in the discussion included the implementation status of elderly-friendly facilities and services and thoughts and suggestions after experiencing the demonstration. Chairman Chun-Yi Hsu anticipated all participants to embark on creating elderly-friendly environments soon in their respective fields and the event came to a successful end at noon.

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