During the period from the commencement of operation to the acceptance of the TIAA MRT ME02 Tender Automatic Fare Collection (AFC) System, the manufacturer shall handle the routine maintenance and supervision of the equipment and system, direct the daily operation of the operating unit and be responsible for the maintenance of all equipment and systems in order to maintain the normal operation of the AFC system. In order to maintain the AFC system equipment and the normal operation of the system, maintenance work is necessary. Maintenance can be divided into two categories, preventive maintenance and corrective maintenance.
Preventive maintenance includes daily inspection and periodical maintenance. Daily inspection is mainly focused on the appearance of the equipment; as for the preventive maintenance schedule, it is carried out by the maintenance personnel referring to the factory maintenance manual and regularly / periodically performing the equipment maintenance work to achieve the goal of low failure rate of the equipment. On the other hand, corrective maintenance is when the equipment fails and stopped to operate, simple and immediate maintenance work on the spot at station needs to be carried out. This is also known as online maintenance which can be performed by the station staff. If the troubleshooting cannot be done on-site, relevant modules should be sent back to the maintenance factory to be inspected by examination instruments. This is known as factory maintenance, which is handled by maintenance personnel to conduct inspection and repair operations.
According to the contents of different maintenance operations, ME02 Tender maintenance level can be divided into A, B, C, D, E five levels. Maintenance personnel can base on maintenance definition and demands to implement a wide range of maintenance work to reduce maintenance personnel load, shorten repair time and maintain system equipment effectiveness. The maintenance level must be accompanied by suitable personnel, module materials and service tools for simple maintenance, preventive maintenance or troubleshooting. Operating units may use the warranty service hours provided by the contractor as a means of enhancing the online training and maintenance experience of service personnel.
The stability of the system depends on the normality and functionality of the equipment. Only certain preventive maintenance work can ensure the equipment in good condition. It is only by actually carrying out each maintenance operations according to the maintenance plan and the preventive maintenance schedule to prevent system from failure, to maintain proper function of the system and equipment and to ensure smooth operation.